Utility Billing Information
Bills are due on the first of the month and are considered late after the tenth. A late fee of 10% is applied after the tenth of the month. When the tenth falls on a holiday or a weekend, late fees are applied for any payment not received by 8 a.m. on the next business day. When an account becomes past due, automated calls are sent to the phone number listed on the account advising the customer of the past due account status. Please advise the Town of any changes to your phone number by visiting www.TownofAtoka.com/callme as phone calls are the only method of notification of past due account status. Late notices and red door tags are no longer provided as reminders for late payments.
A service fee and service disconnection is applied for all accounts not paid in full after the twentieth of the month. When the twentieth falls on a holiday or a weekend, fees and disconnections are applied for any payment not received by 9 a.m. on the next business day. When service is disconnected, Town staff leaves a yellow door tag with instructions on how to restore service.